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Simply NikNaks

Member
Simply NikNaks

Cannot connect to Amazon API

For last few days every time I try to upload tracking numbers to Amazon I get error that it cannot connect to Amazon API.
Luckily I only had a few orders so copied the tracking numbers manually.
It can retrieve orders OK just not upload the tracking 
 

Chrissii

Support
Chrissii

Re: Cannot connect to Amazon API

Hi,
Thank you for contacting us. Please can you email support@aimcosoftware.co.uk and send us any screenshots of error messages?
We will be able to help further and remote connect if need be.

Thanks,
Chrissii

Ben

Admin
Ben

Re: Cannot connect to Amazon API

Thanks for the post. Please can you follow the below:

Update Packing Partner (here)
Check if despatching works
If not > renew your access token in Credentials for that account
Check if despatching works
If not > please drop us an email 

Thank you

Simply NikNaks

Member
Simply NikNaks

Re: Cannot connect to Amazon API

Updating Packing Partner seems to have cured the problem thanks