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When I try to 'Mark Sales Despatched' on Amazon I immediately get this response:
Failed to submit despatch details to Amazon, please try again
I had this error Friday 24th and tried several times but same result. Tried again today Monday 27th and still same response.
As I use Amazon Buy Shipping, the tracking has already been recorded by Amazon and the items already marked despatched, but obviously the records are still sitting in my Shipping tab in PP instead of going to the Completed tab
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I suspect this is due to a change in our developer credentials, please click here to download the update. Then try uploading again.
If that doesn't work, please go to Tools>Credentials, select a row of your Amazon credentials and click Renew.
It should work after that.
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Yes the update worked thanks
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This problem has started happening again.
I have found if I quit PP and re-start and then try it works. But next day when I try to mark dispatched I get same error again about failure to submit despatch details - but if I quit PP, restart and then mark despatched it works.
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Your Packing Partner may need updating again, please click here to download the update. Then try uploading again.
If that doesn't work, please go to Tools>Credentials, select a row of your Amazon credentials and click Renew.
If you are still experiencing an issue after completing the above, let us know and we will investigate further. Thanks.
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Ive updated Packing Partner and renewed Credentials but this problem is still occurring.
At the end of the day I am unable to mark items as dispatched on Amazon. All I get is the message 'Failed to submit despatch details to Amazon. Try again'
However, if I quite Packing Partner, start it up again and then mark despatched it works fine.
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Please can you check if you have more than one entry in your Credentials for that account? Failing that we'll need to have a look at that with you - we can arrange a remote support session in the week at a time that is convenient (please contact us on the support email if needed). Thanks.
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Yes - definitely only one set of credentials
Ive noticed it acts like a sort of timeout - if I start up to get orders and come back several hours later to mark dispatched it fails. If I do both within a short period it works.
If I quite PP and re-start it also works
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OK thank you. The next time it fails, please then go to Tools>Options > System, and click Data folder. A folder will open, from there go into _history, and find the most recent log file that has "despatch log" in the filename. Please email that to us so we can take a look. Thanks.
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I have also been having the same issue and as above I am having to restart PP to make it work.
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I emailed you log file today.
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If you are still experiencing this issue, please update Packing Partner, as a change has been made which should correct the. If you still have an issue please let us know via out support email. Thank you.
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