ContactDownload

Dom

Member
Dom

Tradebox

I submitted a support request on 5th January but it has still not been resolved and I haven't had a reply to my follow up email. Can I have an update please?

Ben

Admin
Ben

Re: Tradebox

Hi Dom, thanks for your post.

Sorry you didn't receive our reply but we did respond on the same day (within 10 minutes in this case) - please can you send us one of your recent files (via email) so we can check it again for you? Please can you ensure you whitelist our email address / check your spam just in case.

Thank you
 

Dom

Member
Dom

Re: Tradebox

This was your reply Ben on 6 Jan, 82 days ago, not a resolution and nothing since:

Hi Dominic

Thank you for your email. It looks like a line feed / carriage return is coming in with your data, and that's causing the extra lines.

We've raised an issue here as we can probably fix that, I'll get back to you as soon as possible.

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Ben Norris